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Victoria Headquarters
Paul Chandler President	Stuart Jensen System Engineer	Sue McDonald Order Support
Sherrey McGowan Bookkeeper	Kelly Michell Vice President, Sales & Services	Marleen Michell Office Administrator
Bill Scott Accountant	Rick Aylward Operations and Service Manager	Ross Johnson Senior Account Manager
Vancouver Office
Vance Loiselle Technical Support	Bob Moles Senior Account Manager	Richard Szostak System Engineer
Ron Ng Senior Account Manager	Don Tenge Senior Account Manager	Noman Khan Senior Network Engineer
Calgary Office
Robyn Foret Regional Branch Manager	Dave Marlowe Senior Account Manager	Chris Kondas Office Assistant
Brian Juke Senior Account Manager	Darcy Hiebert Senior Network Engineer	Kristian Durvin System Engineer
Hal Jackson Senior Account Manager
Edmonton Office
Mike Wynnyk Senior Account Manager

Victoria Headquarters

Paul Chandler, President
Tel: (778) 410-2501
Fax: (888) 441-8199
Email:

Many years ago and fresh out of technical college, I began my career in a fledgling industry known as "data communications." It took many Sunday evening dinners at my folks' place to explain exactly what I did for a living. In the early years of my career, I was a break/fix guy for Gandalf and was out installing 2400BPS modems and PACX IVs. Times have certainly changed.

From my first position as a field service representative to my current capacity as President of Charter, it's been a long, fascinating journey. Along the way I've had many great opportunities and experiences, including the chance to work abroad. My time overseas was a richly rewarding experience: I designed and implemented networks for the Singapore Mass Rapid Transit System, Hang Yang University in Seoul, South Korea, and the Aga Kahn University Hospital in Karachi, Pakistan. I also taught technical courses in places like Tokyo, Kuala Lumpur and Bangkok. The challenge of translating technical terms into languages I don't speak was as complex for me as I'm sure it was entertaining for my students. Here at home, I had the chance to travel and work in Pond Inlet, Nunavut as part of our Northern Internet Community Expansion Project. Pond Inlet is at Canada's third most northern Community, located 4,500 km north of Montreal at 72 42'N, 77 59'W and is a very spectacular part of Canada.

The success of Charter is the highlight of my career. As founder and architect of this company, I have seen it grow from an idea to being a trusted partner of some of Canada's leading business and government organizations. To them we deliver; high performance, business critical unified networks. Our philosophy of building value into networking component sales, coupled with passionate customer has established us with a reputation to be proud of.

I've been fortunate with the success of Charter, but I truly believe that luck is when opportunity meets preparation. We are prepared at Charter to deliver what our customers want, and we're lucky to be here to do it.

Stuart Jensen, System Engineer
Tel: (778) 410-2507
Fax: (250) 953-9989
Email:

As a founding member of Charter, I am particularly proud of our achievements. When we formed Charter in 1997, our primary goal was to provide our customers with the best service in the industry, a goal that entails working closely with clients to create a partnership between our companies, and ensure all of their business requirements are met. Listening closely to what clients have to say about their present and future network needs has allowed me to help design, install and implement network solutions that meet and exceed their expectations. Our "whatever it takes" attitude has enabled me to create and maintain long-lasting partnerships between Charter and our clients.

Before Charter, I had already spent eight years in the fast-paced world of telecommunications, working with Gandalf Canada and a number of other system integrators. My ability to work co-operatively with my clients and provide innovative solutions using the latest in technology developments proved a recipe for success. This co-operative relationship continues today with many of the same clients that I have worked with since starting in the industry.

I graduated with a B.Sc. from the University of Victoria in marine biology and worked in the aquaculture industry prior to becoming involved in networking (yes, a strange transition - from salmon to switches!). My family plays a big role in my life, and keeps me busy with the various sports activities that we are involved in, including golfing (still trying to break 100 consistently), cycling and camping. My goal is to work hard to ensure that that the partnerships that I have entered into with my clients and family continue to grow and succeed.

Sue McDonald, Order Support
Tel: (778) 410-2504
Fax: (888) 441-8199
Email:

As a new member of the Charter team, I am delighted to be a part of a company that shares the same beliefs as I do. I am strongly committed to the emphasis placed on customer service, and keeping our customers informed and up to date with what is happening with their orders is an essential part of my position. Having a strong administrative background, I pride myself on being detail oriented – and believe me, there are a lot of details!

I look forward to a long and enjoyable career with Charter; and although I can’t do much with a small white ball, I do enjoy watching a round black disc slide down the ice. With two boys, Matt, 16 and Chris, 15, heavily involved in hockey, my husband and I spend most of our ‘downtime” at the rink. When we’re not watching or supporting the boys, we’re organizing or planning the next great fundraiser!

Sherrey McGowan, Bookkeeper
Tel: (778) 410-2505

My love of math started as I was practicing multiplication tables when I was just five years old. Since then, numbers have been a passion of mine and I consider myself fortunate to be able to base my career on something I thoroughly enjoy. That my chosen career path has now brought me to Charter makes me especially grateful.

Accuracy and attention to detail are paramount in my position and I pride myself on both. I am responsible for the day-to-day financial operations for the company, including payables, receivables, and payroll. Most of my interactions are with Charter’s management and sales teams, but my history of excellent customer service allows me to provide assistance in a warm and friendly manner and I look forward to helping you with any accounts-related questions that may arise.

I hold a Bachelor of Arts in Pacific and Asian Studies from the University of Victoria and have worked in both the retail and hospitality industries. In addition to my academic and professional experiences, I am a former Canadian National Team lawn bowler and won the title of Junior Women’s Singles champion three consecutive years, both provincially and nationally.

When I’m not crunching numbers for Charter, you will find me enjoying the company of my wonderful husband and two beautiful children, or studying toward a Certified General Accountant designation.

Kelly Michell, Vice President Sales and Services
Tel: (778) 410-2502
Fax: (888) 441-8199
Email:

Developing innovative and effective strategies to drive business growth has been a passion of mine throughout my business career. I have been fortunate to spend the past 20 years in executive roles from which I have been able to effect that change and see the benefits from both my customers’ and my company’s perspective. I have also had the pleasure of spending 10 of these years based in the US, where I have gained insight and experience into multiple international markets, merger & acquisitions strategies, and the venture capital market.

At Charter, my focus is ensuring that our customers’ needs are met not only through the delivery of “Best of Class” technology, but also through award-winning design, implementation, and support services. I enjoy utilizing my skills and knowledge to enhance Charter’s value to our clients and further drive our clients’ agenda in the market. I also enjoy working with our team to develop new service delivery methods to best meet our clients’ needs.

When not focused on business, I enjoy relaxing with family and friends and taking in the occasional round of golf. I coach amateur hockey, and have been actively involved in Female High Performance hockey for the past couple of years. I also spend some of my spare time mentoring with a couple of young technology companies.

Marleen Michell, Office Administrator
Tel: (778) 410-2503
Fax: (888) 441-8199
Email:

For the past six years, I have been immersed in BOMs (bills of material), purchase orders and shipping acknowledgements. When you receive something from one of our top-notch Account Managers, you can bet that your order crossed my desk at several points.

Making sure that your solutions are arriving accurately and on time are two issues that I take very seriously. You can rest assured that commitment to total customer satisfaction at Charter is a philosophy that is practiced from the field right through Head Office.

When I am not worrying about your orders, you can find me spending time with my husband and two daughters.

Bill Scott, Accountant
Tel: (778) 410-2506

Since becoming Charter’s external accountant in 1999, I have seen explosive growth in the company’s top and bottom lines. In my 15 years of public practice experience, Charter is without a doubt one of the best-run businesses I have seen. It consistently increases sales and earnings and I believe one of the main reasons is the excellent people it employs and its extremely low staff turnover rate. As a result of this continuity of excellent people, it has been able to deliver outstanding service to its customers.

I received my chartered accountant designation in 1997 and joined Charter in 2008 to oversee the financial management and records of the Firm. I am also a certified financial planner and help numerous other professionals and companies with their financial and investment objectives.

In my spare time, I enjoy coaching basketball and baseball and spending time with my two boys, Caelan and Coban.

I look forward to the opportunity of helping Charter continue to achieve its financial goals and objectives.

Rick Aylward, Operations and Service Manager
Tel: (778) 410-2510 Fax: (888) 441-8199
Email:

Victoria-born, raised and educated I spent most of my time in university in the early 1980's laughing at the computer "nerds" who practically lived in the basement lab at the University of Victoria. Evidently they ultimately had the last laugh as eventually I saw the light, gave up my plan to become a lawyer - probably a good thing - and eventually got business diplomas with a very heavy computing emphasis to augment my undergraduate degree.

Today I am a senior business and Service Operations leader who has had the privilege of working for and with such leading technology organizations in the past as Seagate Software (now SAP), West Corporation, ACD Systems, and Coast Capital Savings, in addition to consulting with public sector agencies such as BC Rail and the Canadian Coast Guard. Most recently I spent 3 years as Director of Technology Services at the Land Title & Survey Authority of BC.

As a leader of organizational change I have broad experience in a host of customer-facing Service and Support roles, including managing IT Help & Service Desk, Tech Support and Operations groups, in addition to an array of outsourced managed service providers.

From the start Charter impressed me not only with their sincere interest and determination to truly support and empower their customers, but also in their unshakeable belief that being a Great service organization 7x24x365 doesn't mean you can't also have a viable work-life balance - Charter is testament to the fact that the two goals are not mutually exclusive. They talk that talk and actively walk it too.

In my spare time when not pretending to collect high end Scotch, or enjoying the camaraderie of my Lodge, I enjoy travelling with my fiancée and 13-year old daughter, in addition to a variety of activities including white water rafting, camping, and working out in the gym.

Ross Johnson, Senior Account Manager
Tel: (778) 410-2508 Fax: (888) 441-8199
Email:

I have been involved in the Networking / Communications Industry for some 30 years gleaning a wide range of experience in both public and private sector. Building strong, long-term customer relationships has always been a key focus of my business.

Because of my own strong belief in customer service, joining the Charter Team in 2010 was an obvious match. Charter's President, Paul Chandler's mantra of "Whatever it takes to make our customers successful" is strongly adhered to in Charter.

At Charter, I'm responsible for Accounts on Vancouver Island and the Interior of BC. My leisure activities include building wooden boats, fishing and cycling.

Vancouver Office

Vance Loiselle, Technical Support
Tel: (604) 913-2001 Ext: 3183
Fax: (888) 441-8199
Email:

My career in the telecommunications industry began back in 1985, having recently graduated from Camosun College Electronics Technology program in Victoria alongside Charter President Paul Chandler. A combination of a good friendship with Paul and joining in on a few casual company hockey games resulted in a position working with Gandalf Data in Vancouver one year later. The transition from Field Service Representative to Senior Technical Specialist over many years with Gandalf brought countless adventures and challenges, including trips to Amsterdam, Malaysia, Mexico City, Venezuela, Sao Paulo, Alaska and many other North American destinations supporting an international customer base.

Next came three years with DecisionOne as part of their newly formed Networking Group, where I continued to focus on customer service and support, provided technical training to field engineers and customers, and evolved with the rapid changing industry and voice and data convergence.

In 2002 I started an IT business of my own, offering services to local Vancouver clients, which included a contract with FSONA working with Free Space Optics and designing an RF Backup solution.

I joined Charter in 2005 as a System Engineer and am very happy to be part of such an energetic and customer-focused team. It is rewarding to play a part in the company's many successes and consistent recognition for outstanding customer service.

When not working I keep myself busy playing music in bands, golfing, playing hockey and mountain biking around beautiful westside Vancouver.

Bob Moles, Senior Account Manager
Tel: (604) 913-2002
Fax: (604) 926-5892
Email:

I have enjoyed many successful years in the information technology business, having been closely associated with data communications and networking since 1980. In the past 20 years, I have held positions in the UK, South Africa, and North America in the capacities of technical consultancy, management, and sales and marketing. My travels have allowed me to gain much experience in various disciplines including IT manufacturing, local government, public utilities, banking and insurance. Having first- hand experience from ‘the other side of the fence,’ I strongly believe that my clients should not become slaves to technology. Information technology is, and will always be, a tool that enables organizations to meet their business objectives.

I joined Charter in July 1998, when Paul Chandler persuaded me to join the Charter team with his fresh and innovative philosophy of delivering value and service to clients. At last, here was a company that thought along the same lines as myself. I had heard it all before from previous employers, about how they were going to provide superior service, but all too often the intentions got lost in internal procedures and bottom-line monitoring that favoured the vendor but disadvantaged the customer. Paul presented me with Charter’s unique model that totally focuses on customers' needs. "Whatever it takes," he assured me, and he was right.

When I'm not discussing business and convergence solutions with my clients, I can be found with the three most important people in my life – my wife Karen, my son Rory and my daughter Alysha. My Ovation 1994 Collectors’ Edition guitar is my other love; when I manage to find that one spare moment you'll find me trying to emulate my hero, Eric Clapton.

 

Ron Ng, Senior Account Manager
Tel: (778) 297-4487
Fax: (888) 441-8199
Email: ron@charter.ca

I started my career in the telecommunications industry in the early 90s selling network access for businesses to get to something called “the Internet”. Some of these businesses even needed as much as 128 Kbps of bandwidth to access this thing Al Gore had invented. Crazy stuff.

The pace of innovation and change in the technology industry has been, and continues to be, truly staggering. And after almost two decades of working with all kinds of customers in all kinds of businesses, a number of basic principles still hold true for me. Look after your customers and provide them with great service. Add as much value as you can at all times. Put yourself in the customer’s shoes. Do whatever it takes to get the job done and make customers happy.

One of the things I truly appreciate about our team at Charter is how everyone is completely committed to these same principles. In this day and age, customer service can sometimes be a platitude or, even worse, an oxymoron. But here at Charter, great customer service is a way of life and simply the way we conduct business.

My time away from work is spent with my marvelous family – my wife, my thirteen-year-old son and ten-year-old daughter. I have the pleasure of being a head coach for a Richmond girls’ soccer team and an assistant coach for a Richmond boys’ soccer team. The coaching demands are high and the hours are long but the rewards are immeasurable. In addition to my family and coaching, I’m also passionate about food and wine, traveling and sports.

Richard Szostak, System Engineer
Tel: (778) 284-1094
Fax: (888) 441-8199
Email:

I joined the great team of individuals at Charter in 2007; however, I have been in the data communications business since the early 80s, when I started my career with Digital Equipment right after graduating from NAIT.

I started out as a field engineer working on mini- and main-frame computers and everything attached to them. I got interested in the data communications field when I discovered that by simply typing in a few key strokes, I could control a device half way around the world. Fascinated and impressed, I decided to focus on the world-wide web of networking. I left Digital in 1997 in order to join Bay Networks where I had the opportunity to work as a sales engineer, training and helping customers build network solutions to meet their business needs and help them move forward in the converging world of data and voice networking. During this time I moved to Boston, MA where I had the chance to work at such interesting places as North Eastern University, the birth place of Napster; the State of Massachusetts, where I help design a 400-node state-wide VPN frame relay network; Fairchild semiconductors; and Bose, to name a few.

My role at Charter is to help grow our business in Vancouver and support our growing customer base, bringing the "whatever it takes" attitude to building their next generation networks. When I'm not doing that, I enjoy hitting a little white ball around the golf course, snowboarding, and windsurfing.

Don Tenge, Senior Account Manager (BC & Yukon)
Tel: (604) 582-7858 Ext: 6208
Fax: (604) 582-7859
Email:

I joined Charter in 2001 and am very happy to be part of such a talented and professional team of people. I’ve worked in the information technology industry for 20+ years including ten years at Digital Equipment, five years at Nortel/Bay Networks and seven years at Charter. During my tenure at Nortel/Bay, I had the pleasure of working with Paul Chandler and his team on several of my key accounts. I was very impressed with the way Charter looked after its customers, and the close relationship we forged during those years played a key role in my decision to join the Charter team. 

Charter is a unique company both in how it looks after its customers and people. I’m happy to have played a role in the growth and success of the company over the last seven years and look forward to the opportunities and challenges ahead. When I’m not working, I enjoy the natural beauty of BC's high country and the occasional foray to Whistler with my family.

Noman Khan, Senior Network Engineer
Tel: (778) 724-1583
Fax: (604) 582-7859
Email:

Born in Karachi, in 1984, The boom of IT and its applications, business automation, Smartphone and emerging wireless technology drove my decision towards completing my Computer engineering in 2001.Research projects while completing my degree, involving clusters (PVM and Grid computing) increased my focus towards data networks. I began my career in 2005 as a network engineer for a Juniper Elite & Cisco Gold, where working with Network Gurus & exposure of solution design, customer service & support for Pakistan's biggest enterprises datacenter and service providers', ultimately provided me with hands on experience & learning of the true applications of data networking.

In 2007 I became a part of an elite service & training partner Juniper in the EMEA region gaining international exposure. Working as the Professional Services Team Lead I had the opportunity to engage with the top Service Providers including, Etisalat, Srilanka Telecom, Jordan telecom, Saudi telecom, Oriscom, Warid, Telenor providing network design and support services as well as many of the top enterprises delivering Network & Security design & implement services.

In 2010 I accepted a position with Juniper Professional Services for the EMEA region. During this time I have engaged in a number of Professional Service projects such as AIRTEL Nigeria, PTCL Pakistan, WARID MiddleEast, ARAMCO Saudi Arabia, Mobilink etc.

The opportunity of joining Charters' highly qualified technical professional team and the opportunity to challenge my expertise in the North American market made my decision to relocate to Vancouver easy. I find Charter's belief in quality not on quantity, and the positive sprit of facing challenges, fulfilling on commitments and the attitude of nothing is impossible, makes this a perfect fit for me. I possess the following professional certifications: MCSE, HP-UNIX , CCNA, CCNP, CCIE (R&S W), JNCIA, JNCIS, JNCIP#711, JNCIE#475 and ultimately Juniper Certified Instructor JNIPE.

In my spare time, I enjoy spending time with my wife enjoying her cooking too much and playing with my new son Yusha. I am a big cricket fan both watching & playing and look forward to seeing my son become a Star cricketer.

 

Calgary Office

Robyn Foret, Regional Branch Manager
Tel: (403) 803-1075
Fax: (888) 441-8199
Email: robyn@charter.ca

I have been privileged to spend my entire career in the telecom sector, working for service providers, manufacturers and value-added resellers over the past 30+ years. In every role I’ve played, front line technician, sales professional, training director, product and service development, sales management and corporate executive, the underlying objective has always been about helping customers.

I am extremely pleased to have become a part of the Charter team of professionals who have redefined the term “value” in value-added reseller. Since joining in October of 2008, I’ve come to appreciate the unique and relevant value that Charter brings to the market. With strong leadership and a highly competent team, Charter provides its clients the best the industry has to offer and I’m proud to be a part of this group.

While I do enjoy my work and this industry, I am also pleased to demonstrate to my family that balance is possible. Christie and I have been able to instill in our three daughters a strong work ethic balanced with an active lifestyle and a consistent volunteering component.

Chris Kondas, Office Assistant
Tel: (403) 301-4288
Fax: (888) 441-8199
Email:

I joined the Charter team in October 2007 as the Office Assistant in Calgary. My key responsibilities are shipping and receiving, inventory control, and general office duties. I work closely with our Head Office to coordinate the logistics of your orders.

I have a strong background in administration with payroll/benefits and Human Resources experience. The opportunity to join Charter was a welcome change for me. I was attracted to the company because of their success, their commitment to customer service, and the flexibility they offer. Working with the Calgary team is always entertaining!

I enjoy learning about the products we provide and look forward to the opportunities within the Charter family.

Outside of work, I have a busy life with my husband and two children. We enjoy sports, camping and traveling.

Brian Juke, Senior Account Manager
Tel: (403) 301-4283
Fax: (888) 441-8199
Email:

Brian is a seasoned professional in the technology marketplace and has extensive experience in Sales, Project Management, and Service leadership. He has held leadership positions with industry leaders such as AGT, Norstan, Nortel Networks and Avaya.

Dave Marlowe, Senior Account Manager
Tel: (403) 301-4282 Ext: 3207
Fax: (888) 441-8199
Email:

I have been in the computer networking industry since 1985, having started out with Digital Equipment working on PDP-11s and Vax’s. I then took the opportunity to get out of the computer systems end of the business and into Digital's fledgling networking division. While DEC did not survive past 1998, they did create some very innovative products and won several industry awards. To this day, I have customers with DEC hub network products installed in portions of their networks.

Upon DEC’s demise, I moved to Bay Networks, which has since been acquired by Nortel Networks. Y2K issues took me from Nortel to Charter in 2000. The Calgary team started with one person, myself; eight years later, we now number more than ten.

Like the rest of my Charter colleagues, the consistent theme throughout my career has been customer service. I've built a reputation on taking care of my clients. In fact, I still work with many of the clients I worked with when I was at DEC.

Hal Jackson, Senior Account Manager
Tel: (403) 301-4281
Fax: (888) 441-8199
Email:

I joined Charter Telecom August 22 2011. I am likely the newest member of Charter and proud of it! During my tenure at Nortel/Avaya, I had the pleasure of working with Paul Chandler and his team on many business opportunities. Over the years, I was continually impressed with the way Charter staff and Charter corporate looked after its clients. The bond we formed during those years, and the client successes we all enjoyed, greatly influenced my decision to join the Charter team.

I now live between Calgary and Victoria, looking after the Alberta market - responsible for acquiring new clients and managing existing business.

I have greatly enjoyed my 25 years plus of industry experience with TELUS, Nortel, Avaya, and most recently with Bell Business Markets as General Manager. In addition to an extensive ICT private sector practice; at Avaya and Nortel, I was also responsible for Public Sector accounts - leading Government, Health and Education sales efforts. It is a rich history of many large, complex and successful projects.

Looking forward, I hope to contribute to Charter's strong customer service orientation through relentless client support and a commitment to strong teamwork. I have a Communications Technology certification through the Southern Alberta Institute of Technology (SAIT), management training from the University of Calgary, public sector training from Southern Methodist University and executive perspectives training from the University of Toronto - Stentor. I have sat on a variety of boards and advisory committees such as WURCnet, Calgary Science Centre and Mount Royal College Marketing Degree advisory committee to name a few.

On a personal note, I have a number of different interests - a lot to do with my 3 children and a west coast life style. I have a daughter who holds a BSc and is a field scientist / project coordinator for an oil and gas firm in Calgary, another daughter who holds a BSc and is completing a nursing degree in Dalhousie and a son in 4th year business at U of C (who is also now running his own company). Aside from spending a lot of time editing university papers, I also enjoy wakeboarding, snowboarding, running, tennis, golf, trying to learn the guitar - generally being with my children, partner and friends. When there is a quiet moment (at around midnight) I may find some time to read a Clive Cussler or Dan Brown novel. I love the west and all it represents. Once things get a little more under control - I may look forward to a European vacation and get back to Italy, one of our favourite places (besides Tofino)...

Darcy Hiebert, Senior Network Engineer
Tel: (403) 998-1210
Fax: (888) 441-8199
Email:

In my 34 years in the Telecom and IT industry, I've been very fortunate to work for a number of outstanding companies. From my career start with Alberta Government Telephones in 1977 to my current role at Charter Telecom, I have had the opportunity to work with great people, learn new skills and new technologies and grow as a person. I am a firm believer in life-long learning and currently possess a Telecom diploma from SAIT, a Bachelor of Science - Electrical Engineering (minor in Computer Programming) from the University of Calgary, an MBA from the Haskayne School of Business, a PMP designation from the Project Management Institute, and numerous technical certifications including a CCNA and Juniper JNCIA (Junos). I am also a Professional Engineer in good standing with APEGGA.

After 20 years in Alberta Government Telephones, I made the move to MetroNet Communications in 1997 as the National Director of Engineering and Provisioning. After 3 very enjoyable years, I decided to take an opportunity and work abroad with NTG Communications as their VP of Business Development. I spent the next 3.5 years working throughout the Middle East, North Africa, the United States and Canada. The highs and lows were very dramatic. The low was my trip to Khartoum Sudan on September 11, 2001 (and the incredible journey I took to get home to Canada). The high would be my trip to the Gulf States with Jean Chretien's Government of Canada trade mission in 2002 (staying in Presidential and Emir palaces).

I returned to Canada in late 2003 and joined ENMAX while I completed my MBA at the University of Calgary. Upon completion of my MBA in 2004, I joined Bell West as the Director of Service and Network Assurance. I was promoted to General Manager, Operations Western Canada by Bell Canada in 2007. Having recently joined Charter, I am very excited to be part of such a professional and dynamic company.

Kristian Durvin, System Engineer
Tel: (403) 301-4285
Fax: (888) 441-8199
Email:

I joined Charter in early 2011 after having worked with the company for many years as a customer in Calgary. When the opportunity came to join up with the Charter team, I signed up.

I had started building and repairing computers in 1988, but I became interested in computer networks in 1993 when the first modern multi-player computer video games became available and the Internet started to be a word people would hear about on the news. Creating some of the first LAN parties for video gamers lead to learning about data networks and servers once out of high school. In the intervening years I have had the privilege of working with large and small enterprise level networks that today cross the globe in the resource and retail sectors. Helping companies make the network a recognised and valuable tool for businesses to leverage to get the most out of their resources, internal and external.

Today, I enjoy reading books on the weekends and building and repairing computers and networks for charitable causes.

 

Edmonton Office

Mike Wynnyk, Senior Account Manager, Northern Alberta and the Territories
Tel: (780) 413-1965
Fax: (888) 441-8199
Email:

Many things have changed over the years since I joined Charter in August of 1997. It has been very satisfying to see Charter continue to grow and evolve as we witness the incredible changes in our industry. One thing that has not changed, however, is the satisfaction I get from working for a company that continually matches my dedication to delivering quality customer service and value.

I am responsible for accounts in Central and Northern Alberta, the Northwest Territory and the Nunavut Territory. Much of northern Canada is connected with Nortel network solutions that we personally recommended and installed. I am proud to say that I have developed many long-term customer relationships during my time at Charter to date, which I believe is a testament to our commitment to keep our promises to our customers.

I graduated with a diploma in telecommunications technology from the Northern Alberta Institute of Technology in 1980 (back when networks were connected by modems running at 1200 bps). Immediately prior to joining Charter, I worked for telecom innovator Gandalf in Edmonton and Foster City, California in positions ranging from field engineer to regional sales. No matter what my job title has been, listening to and understanding my customer has always been my fundamental goal.

As well as working at Charter, I occasionally teach telecommunication classes. Away from the office, I enjoy cycling Edmonton’s excellent trail system, gardening, testing my creativity with gourmet cooking and generally enjoying all the good things life has to offer with my wife Susan and our four children. I am proud to say I have been able to balance the demands of business with the fulfillment of spending quality time with my family.